A Blog about Consumer Focused Real Estate
12 Dec
There has been a tremendous quantity of commentary written about Zillow over the past week, with many great posts. Speculation abounds on how Zillow might or might not affect the traditional MLS model. I’ll tell you why I think Zillow is likely to trump Realtor.com and open doors for discounters.
Zillow has the potential to unseat the entrenched Realtor.com monopoly. I agree with Greg Swann that whoever wins the eyeballs wins. Zillow’s annoucement last week brought them more visitors than Realtor.com for the first time since their launch (per Alexa, admittedly a rough estimate). Even before their annoucement, offering valuations and sales data but no listings, Zillow had obtained very respectable traffic. With listings, Zillow will whip Realtor.com in traffic and become a defacto site for real estate.
Whether agents like it or not, sellers are going to browse Zillow, and will be calling their agents asking why their house isn’t marked “For Sale”. Given the simplicity of listing a home on the site, and the fact that it’s absolutely free, what excuse could the agent make for not listing the seller’s home? Ardell does raise one objection, that posting a home that is listed at higher than Zillow valuation is somehow a bad thing. I respect her opinion, but personally don’t see what the big deal is.
Zillow’s success could be a boon to discounters and alternative business models. In my experience, anti-competitive practices, and sellers perception of such practices, are a major obstacle to alternative business models. Sellers who understand and otherwise appreciate an alternative model will list with a traditional broker and pay thousands of dollars extra in commission if they fear their home is going to be blackballed. Zillow as a defacto place for buyers to find homes could go a long way to assuring sellers that interested buyers will find their home, no matter what agents think.
Recent history has already shown this. The success of non-traditionals over the past ten years has coincided with the popularity of the internet. The ‘net, even through flawed sites such as Realtor.com, allowed buyers to take control by doing their own research online. Buyers no longer had to go to the agent with the MLS book to get information. This made it much harder for unethical agents to steer buyers to particular homes.
In my market area, I perceive agents as having limited influence over which homes buyers see and choose to purchase. The problem for non-traditionals is that agents still say that they are in control of buyers. It’s up to us non-traditionals to show sellers that buyers are in the driver’s seat now. By putting even more control in the hands of buyers and sellers, Zillow is on our side.
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8 Responses for "Zillow: Good for Discounters"
“Ardell does raise one objection, that posting a home that is listed at higher than Zillow valuation is somehow a bad thing. I respect her opinion, but personally don’t see what the big deal is.”
My point is, that the OWNER should have at least SOME say in there. My point is that an agent shouldn’t list a house at $400,000, and out the other side of their mouth say “but I really think it’s only worth $370,000″, though we all know some who do that.
To some extent, posting on Zillow equates to that same scenario. Seller SAYS X…Zillow SAYS X, and the seller’s permission should be the minimum requirement to post that potential ambiguity.
At best it represents “range pricing” with the range being somewhere between Zillow’s Value and the Owner’s Asking price, and no agent should “range price” without the owner’s permission to do so.
[…] Over at Blue Collar Agents, I’ve shared more thoughts on last week’s Zillow announcement and what it means to the real estate industry, buyers, and sellers. Zillow is poised to unseat Realtor.com as the defacto online real estate search site, and I see this as a benefit to consumers and alternative business models. […]
Ardell,
Thanks for the quick response and clarification, and sorry to pick on you - I think we are mostly in agreement, but you articulated what I think will be the primary agent and seller objection to Zillow.
1. To me, it’s a stretch to say that listing a home for sale on Zillow is range pricing. The asking price is clearly displayed at the top of the page in big letters after the words “For Sale: “. The agent didn’t compute the Zestimate, Zillow did. If you’re saying that the agent is implicitly endorsing the Zestimate by listing the home there, I understand where you are coming from but don’t agree.
2. Yes, keeping sellers informed as to how and where their home is advertised, especially any venue they may find objectionable for any reason, is our job. I would explain to sellers the benefits of Zillow exposure and the fact that buyers will see the Zestimate whether or not we list the home on Zillow.
3. I agree with you that it’s ultimately up to the owner to authorize where a home is advertised. I expect most homeowners will see the benefits of putting the home on Zillow for free and want to be on there.
Personally, I can’t wait for Zestimates to come to Maine!
take care,
Franz
Franz,
You nailed it in this post.
I hadn’t even thought about this. This is some great insight. I knew I liked Zillow, but I couldn’t quite connect how it really helps my business as a discounter. Now it makes sense to me.
So, here is my next question though. Zillow has made clear that they never intend to be a real estate broker, but do you think they intend to fill the much needed void of a national MLS? It looks like they could go there very quickly. The sheer volume of visitors (an interview with the CFO said about 3-4 million a month) will force nearly every agent to put there listings on there. If they don’t, there clients will be wondering why. Anyhow, just something to think about.
BTW: Ardell, welcome to the Blue Collar Agents blog. You’re doing a great job over at Rain City - Keep up the good work.
I don’t think they will become an MLS in the traditional sense of the term. There isn’t any compensation built-in, and if they do add a field for compensation it will be voluntary, none of this procuring cause crap, no Realtor oversight. (unless the Realtors buy out Zillow…)
Yes, I think sellers will force agents to put listings on there, but probably not to the extent that you’d think. In our MLS, before photos became a required field, 10-20% of the listings were entered without photos. (you’d think sellers would be all over these agents… but apparantly not. Maybe they had told them some story about how homes sell better without pictures??)
I’d guess, if things go well for Zillow, they will have 50-75% of listed properties within 2 years. If they are able to grow without pissing off NAR more than necessary, they may be able to get a lot of them from MLS feeds. (I just saw something today about Google Base getting a feed from some MLS…)
Isn’t that hilarious… but its so true. It makes you want to slap some agents.
[…] In my post Zillow Good For Discounters, I argued that the popularity of the internet has placed control in the hands of buyers, lessening their reliance on real estate agents for property information. As part of NAR’s 2006 Profile of Home Buyers and Sellers, recent buyers were asked how they first heard about the home they purchased. The 2006 results for the U.S. are as follow: […]
[…] On December 12th, shortly after Zillow announced free property listings for all, I wrote the following in a post titled “Zillow: Good For Discounters“: Zillow has the potential to unseat the entrenched Realtor.com monopoly. I agree with Greg Swann that whoever wins the eyeballs wins. Zillow’s annoucement last week brought them more visitors than Realtor.com for the first time since their launch (per Alexa, admittedly a rough estimate). Even before their annoucement, offering valuations and sales data but no listings, Zillow had obtained very respectable traffic. With listings, Zillow will whip Realtor.com in traffic and become a defacto site for real estate. […]
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